Ongoing staffing issues and missing service charge items – just two other areas our team were immediately able to resolve
When a freeholder is faced with sky-rocketing energy costs, where do they turn? In the case of the directors of a prestigious art deco style residential property in Little Venice, these spiralling costs prompted them to seek help from a new managing agent. The board of directors found that our Property Management team, who work with other freeholders in the area, came highly recommended from various sources as being “professional, well organised and courteous”.
CHALLENGES FACED
With energy prices at an all-time high, the board was struggling to find an energy supplier who could offer them a suitable deal. With quotes coming in around £60,000, an increase of five times the amount of their previous annual budget, the freeholder was concerned about the impact this would have on the leaseholders and tenants and approached our Property Management team for assistance.
A further challenge the board was facing was the management of staff, including porters and cleaning staff. Maintaining a continued high standard of service to the building is naturally a priority, whilst simultaneously wanting to ensure the welfare of the site staff. As part of this, an ongoing dispute with a member of staff had been unresolved for the past 12 months without any headway being made in achieving a resolution.
The property shares a communal garden with neighbouring prestige properties. As our Property Managers examined the assets and compared these against the items listed on the service charge, they discovered that no service charge had been included for the use of these gardens for the past five years.
SOLUTION
Drawing on their extensive experience and business relationships built over time, our Property Management team, headed up by Clive Greenwood, AssocRICS MIRPM, were able to negotiate a much more favourable energy tariff, find a mutually agreeable solution to the staffing issue and rectify the missing service charges.
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If you are looking for comprehensive Property Management for a residential property in an around London, please call us on 0800 071 5517 or email admin@awh.co.uk.